If you’re using ChatBot, LiveChat, and Messenger together, you have to do it via the API call described here. If you’re using the ChatBot and Facebook Messenger integration, you can turn on the Get started button in the Integrations section here. How can you enable the Get started button in Facebook Messenger?
If you’re using the ChatBot and Messenger integration, enable the Get started button. If you’re using ChatBot, Messenger, and LiveChat together, enable the pre-chat form. Then, if a user asks a question that isn’t covered in the story, the bot will display the fallback message, and that’s not a bug. If you do that, a chat session starts when a user sends a message, and not when they click on the Get started button. How it works Once you enable Community Chats in your group, you can create and access chats from the Facebook or Messenger app. Enter a chat name, an optional description and an optional category. You probably turned the Get started button off. Tap in the top right and select New chat. Why doesn’t my Story function properly after I integrated ChatBot with Facebook Messenger? Note: If you integrate ChatBot with LiveChat and Messenger, LiveChat should be displayed on that list instead of ChatBot. How can I verify whether ChatBot is connected to my Facebook page?Ĭhoose the Advanced Messaging section on the left-hand side of the screen. Your fan pages should appear on the list. Log in again, and click on the Edit Settings button. FAQ While integrating ChatBot with Messenger, I can’t see any of my fan pages on the list. Lastly, connect ChatBot with LiveChat by following this tutorial. If you’ve already integrated ChatBot with Messenger and want to add the LiveChat integration, you need to disconnect ChatBot from Messenger first. Only after that can you add ChatBot to LiveChat. To Integrate ChatBot with both LiveChat and Messenger, you need to add the Facebook Messenger integration on the LiveChat side first. Integrating ChatBot with LiveChat and Messenger So, if you have more than 3 options and you’d like to use the button response, please use the Gallery response where you can add more than one card within one bot response. Your chatbot is ready to connect with your fans!įacebook allows displaying only 3 buttons in the Button bot response type.
#Messenger for facebook chat full#
In this case, you can’t get full control over your chatbot’s behavior and experience.įinally, enter your greeting text. It’ll be repeated until the user’s query matches the phrases that are included in your Story. In other cases, the bot may display the fallback message. If you turn the Get started button off, the welcome interaction will be triggered only if a user types in the input that matches this interaction. You can use this interaction to suggest possible paths for a user by using Buttons or Quick replies and inform them about how your bot can help them. Every user who clicks on this button will see your welcome message. We recommend turning the Get started button on because it improves the conversation flow. This button informs a user about the possibility to connect with your chatbot. Now, decide whether you want to turn the Get started button on or off.
Select a chatbot story that you want to add. Now, click on the Connect button to finally add ChatBot to your fan page. Without them, the Facebook Messenger integration won’t work properly. Tick the fan page that you want to add, and click Next. Now, select a fan page or pages you want to connect with ChatBot. Connect ChatBot with Facebook MessengerĬlick on the Connect with Facebook button. Make it easier for your followers and potential customers to connect with you regardless of the time of day. If you have any questions or need help getting Facebook Chat up and running, we’re here to help! Please visit our Help Center for tips, support, and answers to common questions.Create a Facebook Messenger chatbot with a few clicks. See Facebook Chat in action on a user site:
#Messenger for facebook chat upgrade#
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